The accepted quote, booking, statement of work, order form or subscription agreement identifies the responsible entity and specific commercial terms. Mandatory rights under applicable law are not restricted by this website policy.
The policy that applies
This is the general Perfect Living policy. The accepted quote, booking confirmation, statement of work, order form or subscription agreement may contain specific cancellation and payment terms. Mandatory consumer rights always apply and are not reduced by this policy.
Cancelling before work starts
Contact the responsible team as soon as possible. If no work has started and no non-recoverable cost has been committed, prepaid amounts are normally eligible for return. Where resources, materials, licences, provider time or third-party costs were committed with your agreement, any deduction will be explained and will apply only where the contract and law permit it.
Cancelling after work starts
Where cancellation is permitted after work begins, payment may remain due for work reasonably completed and properly committed costs. For remote or consumer bookings, any statutory cancellation period, request for early performance and proportional charge are handled under the law that applies to the transaction.
Physical services and quality concerns
Report a concern promptly with the booking reference, a clear description and any useful photographs or evidence. Where appropriate, safe and lawful, our first remedy may be inspection, correction or repeat performance. A partial or full refund may be considered where the service cannot reasonably be put right, was not delivered, or the applicable contract or law requires it.
This process does not require a customer to accept an inappropriate repeat visit where a different remedy is required by law or the circumstances.
Digital projects
Digital work is usually organised by discovery, production, third-party cost and approval milestones. Completed or accepted work and non-recoverable third-party charges are not automatically refundable. Unused prepaid work is reviewed against the agreed scope, work completed, commitments made and any mandatory rights.
Perfect Living OS and subscriptions
Early-access or subscription cancellation normally stops future renewal in line with the order form. Used subscription periods, onboarding already delivered and committed third-party costs are not automatically refunded unless the order form, a verified service failure or applicable law provides otherwise.
Duplicate, unauthorised or incorrectly calculated charges should be reported promptly and will be investigated and corrected where verified.
If Perfect Living cancels
If the responsible Perfect Living entity cannot deliver confirmed work, it may offer a suitable rebooking or return the prepaid amount for the undelivered portion. This does not limit any additional remedy that cannot lawfully be excluded.
How to request a review
Email info@perfectlivingservices.com or use the contact route in your booking or order. Include the customer name, market, booking or invoice reference, the outcome requested and relevant evidence. We will acknowledge the request, investigate the record and explain the decision.
Approved refunds are normally returned to the original payment method where practicable. The time to appear depends on the payment provider and banking network.