The accepted quote, booking, statement of work, order form or subscription agreement identifies the responsible entity and specific commercial terms. Mandatory rights under applicable law are not restricted by this website policy.
Who is responsible for your information
The Perfect Living entity responsible for your information normally follows the market and division connected to your enquiry: Perfect Living Services Limited for UK property services, Perfect Living Services LLC for United States services, and Perfect Living Services FZE LLC for UAE, Digital, OS and group enquiries. A different responsible entity may be identified in your contract or direct communication.
Information we collect
We collect information you provide, information created while delivering or discussing work, and limited technical information generated when the website is used.
- Name, contact details, company and preferred communication route.
- Property, service, scope, access, timing, market and service-area information.
- Quotes, bookings, jobs, invoices, payments, evidence and customer-support records where applicable.
- Digital or OS business requirements, users, permissions and implementation information.
- Website source, device, security and diagnostic information, plus Public AI Reception messages you choose to send.
Why we use it
We use information to respond to enquiries, confirm capacity and service fit, prepare quotes, deliver and support work, operate CRM and attribution, secure our systems, meet legal obligations and improve the customer and product experience.
Depending on the context and applicable law, processing may be necessary to take steps at your request, perform a contract, comply with law, pursue legitimate business interests or act on your consent. We do not use consent where another lawful basis is more appropriate.
Public AI Reception
Public AI Reception is a restricted public-facing assistant. It uses approved public information to answer basic questions, understand intent and route follow-up. It is separate from Owner systems and is not authorised to approve prices, refunds, legal positions, complaints or other high-impact decisions.
Do not submit passwords, payment-card details, identity documents, health information or other highly sensitive data in the public AI conversation. A person may review messages where needed for follow-up, safety and quality.
Sharing and international processing
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold or shared for their own marketing. Messaging service providers may process this information only to operate our messaging programme and support us. Contractor SMS consent is optional and can be withdrawn by replying STOP or contacting info@perfectlivingservices.com.
Information may be shared with service-delivery providers, vetted contractors, hosting and software providers, communications and payment partners, professional advisers and public authorities where necessary and lawful. We do not sell personal information as a standalone product.
Because Perfect Living operates internationally, information may be processed outside your country. Where required, we use contractual, organisational and technical safeguards appropriate to the transfer and the service involved.
Retention and security
We keep information only as long as reasonably needed for the enquiry, contract, service history, support, security, accounting, legal or dispute purpose for which it is held. Different records require different periods.
We use role access, system controls and operational procedures intended to protect information, but no internet service can promise absolute security.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, object, withdraw consent, receive a portable copy or complain to a regulator. These rights can have lawful exceptions.
To make a request, email info@perfectlivingservices.com with enough information for us to identify the relevant record and responsible entity. We may need to verify identity before acting.